Return & Exchange Policy
We want you to be completely satisfied with your purchase. Due to the nature of these products (furniture assembly, fragile mirrors, hygiene), please review this policy carefully.
Return Window & Condition
You have 30 days from delivery to initiate a return. Items must be in new, unused, and unassembled condition (for tables), in their original, undamaged packaging with all parts, tags, and manuals intact. Makeup mirrors and storage boxes must be unopened and unused.
Non‑Returnable Items & Conditions
-
Used items: Makeup tables that have been assembled or used; mirrors that have been installed or show signs of use; storage boxes that have been used or show wear.
-
Final sale items: Marked “Clearance,” “As‑Is,” or “Final Sale.”
-
Missing/damaged packaging: Items must be returned with original packaging intact.
-
Items damaged due to customer misuse or accidents.
Return Process
-
Contact us for a Return Authorization (RMA) number within 30 days. Returns without RMA will not be accepted.
-
Pack items securely in original packaging with all parts.
-
Customer pays return shipping. For makeup tables (large items), costs may be significant. We recommend trackable, insured freight service.
-
A 15‑20% restocking fee may apply for makeup tables.
-
Refund issued within 10‑15 business days after receipt and inspection. Original shipping fees non‑refundable.
Exchanges
Exchanges are handled as a return and new purchase. Return the original item (following above process), then place a new order.
Damaged or Defective Items
Inspect your shipment immediately upon delivery. For freight deliveries, note any visible damage on the delivery receipt before signing. Contact us within 48 hours with clear photos. We’ll arrange a replacement or refund.
Missing Parts
If your makeup table or storage box arrives missing hardware or parts, contact us within 7 days. We’ll ship missing parts free of charge.